SHIPPING INCLUDED IN THE PRICE
The price shown is the price you pay. No shipping costs are added at checkout, even for a single item, whatever the delivery country. This policy applies to orders placed on posetondesign.fr and on posetondesign.co.
LEAD TIMES
Every item is printed to order; there is no stock. Allow 2 to 4 business days for production, then transport. In total, allow 5 to 10 business days between your order and your letterbox for delivery in France, and up to 15 business days for the other countries we deliver to.
These lead times are estimates. During busy periods (Christmas, Mother's Day), production can take a few extra days. We announce it on the site when that's the case.
WHERE YOUR ITEMS ARE MADE
We work with Gelato, a network of printers that produces as close as possible to the delivery address. For a French order, your item is printed in Europe; for other countries, in the network's workshop closest to the delivery address. This is what allows short lead times and less transport.
SEVERAL ITEMS, SEVERAL PARCELS
Each item is made in the nearest workshop able to produce it: a T-shirt and a mug don't come off the same machine. If your order contains several types of items, you may therefore receive several parcels, a few days apart, each with its own tracking number. This doesn't change the price: shipping remains included, whatever the number of parcels.
TRACKING
As soon as your parcel ships, you receive an email with a tracking number. If you can't find it, check your spam folder before writing to us.
DELIVERY AREA
Metropolitan France, European Union, United Kingdom, Switzerland, United States and Canada: shipping included in the price shown, with no minimum order.
Each item is made as close as possible to its delivery address: a German order is printed in Germany, an American order in the United States. This is what allows us to include transport in the price everywhere.
Outside the European Union (United Kingdom, Switzerland, United States, Canada), customs duties or local taxes may apply on receipt: they are set by the destination country and are payable by the recipient.
A DELIVERY PROBLEM?
Late, lost or damaged parcel: write to us with your order number. We remake or refund, no questions asked. Transport is our responsibility, not yours.